Refund policy

At Thisa, every piece is carefully crafted and quality checked before dispatch. We request customers to review the following policy before placing an order.

Size Exchange

We offer size exchange only for eligible products.

If you wish to exchange your item for a different size, please contact us within 48 hours of receiving the product.

Conditions for size exchange:

• The item must be unused, unworn, and unwashed
• Original tags and packaging must be intact
• The product must be in original condition

Customers will be responsible for return shipping charges unless the exchange is due to a defect.

Size exchange is subject to availability of the requested size.

Returns & Refunds

We do not accept returns or provide refunds for reasons such as:

• Change of mind
• Style preference
• Incorrect size selection

We recommend reviewing the size guide carefully before placing an order.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

To process the request, kindly share:

• Order number
• Clear photos of the product
• Images of the damage

Once verified, we will arrange a replacement or issue a store credit.

Refund Policy

Refunds are not issued to the original payment method.

In eligible cases (such as damaged items), refunds will be provided as store credits, which can be used for future purchases on our website.

How to Request an Exchange

Please contact our support team:

📧 Email: thisadesignstudio@gmail.com

Our team will assist you with the exchange process.